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Warranty and Returns
1.1 Unwanted goods - For unwanted goods XSSales.com offers a 7-day return policy. 7 Day Return Policy - To return a product under this policy the Customer should:
- Return the product to XSSales.com
- Follow the returns instructions on the delivery paperwork or
- Contact XSSales.com
- The internal documentation should include proof of purchase, the returned product must be complete, and in ‘as new' condition with original packaging. Certain product categories by their nature are exempt from the 7-day return policy; these would include for example software, cut cable, built kits, harddrives, and consumables. XSSales.com will not accept the return under the 7-day return policy of any Goods that have had a manufacturers or suppliers warranty or registration invoked. XSSales.com will deem such registration by the Customer as acceptance of the Goods. XSSales.com will not accept the return of any sealed goods that have been opened, and example of this a Harddrive.
- The goods must be in unused condition, including the outer packaging. Any signs of use may result in a surcharge or the goods not being accepted for return.
XSSales.com must receive all returns within 7 days of the Returns Number being issued and any Goods received after that period will be dealt with on an individual basis. The Customer must take all reasonable care to ensure that all returned items be suitably packaged, and that the Goods are protected when being returned. The Customer must provide to XSSales.com proof of despatch to XSSales.com. In the event of Goods being returned without a previously allocated Return Number the processing of any claim by the Customer is likely to be delayed. Customers whose transactions are covered by the Distance Selling Regulations the 7-day returns policy will commence after the 7-day cooling off period.
1.2 Where unwanted Goods are returned to XSSales.com after the expiry of the 7-day return period but within a reasonable period of time XSSales.com reserves the right to levy a handling charge. A charge of 20% of the invoice value of the Goods returned, with a minimum charge of £10 will be levied on Goods which are not defective. The Customer must bear all the costs of returning any unwanted Goods to XSSales.com and provide proof of delivery. XSSales.com will also deduct a fee of upto £10 to cover the original shipping.
1.3 Faulty goods under Warranty - Any defects in the Goods which under proper use appear within a reasonable period after delivery and which are due to faulty materials, workmanship or design will be made good by XSSales.com either by repair or, at the sole discretion of XSSales.com, by replacement or refund. Any claim for Goods or the defective parts should be returned together with proof of purchase and (if relevant), all complete accessories, instruction manuals and software and, wherever possible, in theoriginal packaging. Any claim for defective Goods or parts must be made in writing (specifying the date of purchase and invoice number) within a reasonable period of time after delivery.
1.4 All warranties and conditions which are capable of being excluded by statute or otherwise are excluded from any contract provided that nothing in the contract shall affect the statutory rights of the Consumer or liability for death or personal injury caused by the negligence of XSSales.com.
1.5 Warranty seals applied to any Goods supplied by XSSales.com or our suppliers, must not be removed or broken and any product without the warranty seals intact will be deemed to have had any warranty invalidated and the Goods will be deemed to have been accepted by the Customer.
1.7 The warranty period as stated in the user manual is from the date of purchase If goods are replaced within this warranty period, the warranty will continue from the original date of purchase unless specifically agreed otherwise by XSSales.com in writing.
1.8 Conditions 1.1 to 1.7 inclusive do not affect the statutory rights of a Consumer under the Consumer Protection (Distance Selling) Regulations 2000 or any statutory modification thereof.
1.9 ‘B Grade Products' The B Grade Products are all clearance items; there are various product conditions for example:- New, boxed and end of line. Scratch and dent to product or packaging or both may not be returned after 7 days.
1.10 We will not accept any goods back that have been altered in anyway. This includes firmware being loaded on them successfully/unsuccessfully. All warranty is invalid once updated with any firmware, and your right to replacement/refund is withdrawn. If any product if returned with additional software/firmware installed on it then the item will be returned (at the buyers own cost) or destroyed.
